Service Hotline:800-857-1325
Service Email:kmo@vip.163.com

§ KERMAO Standardized service system 
    KERMAO rooted in more than twenty years in China, adhering to the "quality first, to customer satisfaction"concept, and establish a comprehensive, high quality, standardized customer service system. The first time answering questions for users; pre Mao Cole has a first-class technical team to power for the user environment and equipment requirements, provide personalized power solutions; the UPS after the sale, Mao will send Cole Professional users will many other aspects of practical training and to maintain close contact with the user at any time in response to user requirements. Service stations across the country will be regular users of the equipment for testing and maintenance. Users in the product use, any problems, the company guarantees to respond within 48 hours and provide timely and quality service. 
    Over the years,KERMAO has been to provide customers with first class services to enhance core competitiveness as the goal, with a good reputation in the industry and distribution units to establish a good, close working relations and training a large number of well-trained professional and technical service personnel Service system, improving.
    In addition, Shenzhen is also set up a technical training center for technical staff on a regular basis around the professional training and rigorous assessment. Currently, each service has an authorized service network engineer. Network for each service, except with a first-class maintenance, testing equipment, but also the maintenance of long-term with adequate spare parts to ensure a comprehensive service of high quality and high efficiency.

§ Three-year warranty 
    1.KERMAOS UPS and battery are entitled to buy three-year warranty service.
    2.Of-warranty UPS, customers can still enjoy the perfect service.
 
§ Inspection Services 
    KERMAOS Customer service staff will carry out inspection services according to user needs, maintenance of UPS sold and repair, identify problems, on-site solution.

§ Content inspection 
    1.Detection of the power environment and the use of UPS 
    2.Report provides the use of UPS 
    3.Site to answer questions and user training 
    4.UPS proposal to provide matching
    6K (or more) machine breakdowns, as long as you contact KERMAO, the city 24 hours to respond, the field for 48 hours to respond, to enjoy fast and accurate Cole Mao professional services. 
    For the special requirements of industry users, KERMAO may pledge special services for specific projects. 
    KERMAO have the ultimate power of interpretation of the above commitments