Uninterruptiable Power Supply,60 years by the rotation of the 20th century to the current generator has a certain degree of static intelligent all-electronic circuit, it is technology, especially with the electronic power devices and automatic control technology and the rapid development of increasingly sophisticated......
After-sales service and technical support Kermao.cn 2011-3-3 16:34:48
Hangzhou Jin Changjiang Information Technology Co., Ltd. Engineering Department is responsible for the national service user support, under the jurisdiction of the maintenance department, technical support, spare parts department. Company engineers have all received professional training at home and abroad, and has a certificate issued by relevant departments, master UPS industry’s most advanced technology and rich experience. At the same time, except in Shanghai, but has offices in Hangzhou, etc., to provide users with a full range of thoughtful services. Services Content Warranty service (free service) Hangzhou Jin Changjiang Information Technology Co., Ltd. brand of UPS products for the user to provide a free onsite warranty inspection service for users outside the warranty period for the purchase of renewal, or maintenance activities. Warranty service response time Under normal circumstances the company’s customer service area in Hangzhou, the response time of 8 hours (working days) within , In small cities or remote areas for 48 hours (working days) within .Jin Changjiang engineers rushed to the above-mentioned period of time the user site, the implementation of warranty service. UPS Fault Warranty Program 1． Users that UPS failure 2． Record UPS alarm panel 3． Through the marketing channels and maintenance engineer 4． Users with the maintenance of telephone diagnosis and test engineers; confirm the point of failure. 5． Maintenance engineers with the user to confirm the site maintenance. 6． Home maintenance maintenance engineer 7． Maintenance is recognized: After repairs, and maintenance engineers a recognized electrical performance in accordance with the user manual; and maintenance log sheet to record; confirmed and signed by both parties. Warranty Service Rules Warranty services, including boot services, as well as UPS maintenance in warranty period. Due to external reasons (such as: earthquakes, floods, fires, rats bite, etc.) or because of failure caused by improper use, not within the scope of warranty. NOTE: Warranty service is only available boot device within the scope of services and devices. Warranty repair service (fee-based services) Jin Changjiang company is not under warranty or the warranty of our products outside the scope of services to provide life-long maintenance, warranty repair services are divided into two ways: 1. Users to buy the way the contract renewal: Contract Maintenance Services Contract maintenance services is the user through the purchase of renewal contracts, continue to enjoy the engineering department to provide warranty service treatment. Priority service response time of the contract of general maintenance services. 2. Users were made in the manner required:General maintenance services General maintenance services are pointing to the company’s products provide users with the paid service. Used for general maintenance services, spare parts, providing a three-month warranty.. Three months to the work of a single user is signed on the date. If the same happened again within three months of failure, damage to the same maintenance and replacement parts free of charge. Maintenance Services Jin Changjiang Company to the company’s products provide professional maintenance services, maintenance services may be renewed pursuant to the provisions in the contract, but also a separate contract services. Technical Support Services Hangzhou Jin Changjiang Information Technology Co., Ltd. sold the company’s products, including the warranty period and warranty period of the UPS products to provide technical support, including providing technical advice to users, technical training and to help resolve specific technical problems. Technical Services sales With suppliers to ensure that the installation issues, when your organization to buy UPS, the supplier installed through confirmation in writing, please give your organization and meet the installation requirements for space, power distribution, to confirm or improve the environment, to ensure that meet the installation requirements, gold Yangtze River engineers arrived at the installation site, the site installation. User-site testing machine, whether the damage observed UPS packaging and, if requested to contact the vendor for timely solution. Check accessories are available. See random (manual). Site-site installation engineer, power distribution, the environment is recognized as incompatible with the prior written installation confirmation ; Engineers will present on the spot to improve the installation, please be with the user Installation engineer to install UPS; Install the battery pack; boot test. After installation, together with the installation engineer electrical performance in accordance with manual confirmation; and record sheet to record the installation; confirmed and signed by both parties. User training UPS products to provide users with technical training.
1.Special Technical Services Special technical services is not specified in the contract, which subsequently made by the agent or user routine technical services beyond the general requirements. 2.Purchase of spare parts service Hangzhou Jin Changjiang Information Technology Co., Ltd. through a proxy to provide spare parts for users to purchase services. 3.User training Total Information Technology Co., Ltd. Hangzhou Jin Changjiang Engineering Department to provide two levels of training: (1) User-site training: free training, field service engineers in the boot by the acceptance of the aim of field lines through on-site operator training users to master the correct procedures and methods of operation, the initial fault identification and description, and daily maintenance points. (2) User training: Training is paid by the concentration of specialized training classes for teachers. Factory training center can be divided into training, engineering training center training, training in three ways from the given location. The three approaches can be in the purchase contract signed or negotiated in the future.
